Frequently asked Questions
What payment methods do you accept?
We accept debit and credit cards on the day as well as BACS transfer to our bank account ahead of attending the session.
How long are the sessions?
The initial face to face consultation is 45 minutes to 60 minutes, thereafter the sessions are 60 minutes unless otherwise stated.
What is your cancellation policy?
Our business is based on charging for time we spend with clients and because we only have a limited number of appointments a week. So, we now have a rigid 36 hour cancellation policy. If we do not receive a minimum of 36 hours notice of a cancellation or re-arrangement, we reserve the right to charge a cancellation fees of £25. We will always be sensitive to client’s needs and if we can change appointments around to avoid charging, we always will.
What if I am late for the session?
If you are late, I may not be able to spend the full hour with you.